Frequently Asked Questions

Warranty Information

Returns & Order Cancellations


Payment & Checkout

Where do I find warranty information on Virtual Sun Products?

All waranty information for Virtual Sun products can be located by clicking HERE

How do I return a product?

To Refund or Return Please Follow These Steps:

  1. Call 1-800-629-3325 to request a Return Authorization Number "RMA"
  2. Download the Return/Exchange RMA Form

How do I cancel an order?

Call 1-800-629-3325 to request an order cancellation. It is strongly recommended that you cancel an order as quickly as possible. We cannot guarantee any cancellations.

What countries do you ship to?

We ship orders worldwide.

What forms of shipping do you offer?

  • Standard Ground - 5 - 7 Business Days - (48 Contiguous States Only)
  • Second Day Air Express - 2 Business Days - (48 Contiguous States, Alaska & Hawaii)
  • Next Day Air Express - 1 Business Day - (48 Contiguous States Only)
  • Priority Mail - Military APO, Puerto Rico, Guam & Virgin Islands Only

What is the time cutoff for express shipping?

All express orders including Next Day & 2Day must be submitted before 12:00 PM (PST) Monday - Friday to be shipped on the same day. Delivery will be based on the next business day. Orders submitted after 12:00 PM (PST). will be shipped the next business day. Express freight Items over 150lb cutoff is 11 AM (PST).

What are the rules and restrictions for free shipping?

Spend just $49 or more and receive Fast Free Ground Shipping on your order, Plus for those of you who need your order even quicker, for spending $49 or more we pass the savings on to you by offering Discounted Express Shipping. For orders under $49 you will only pay a flat fee of $6.95. This shipping offer applies to the Continental US ONLY. All locations outside the Continental US will receive discounted shipping, if you have any questions please feel free to contact us.

Do you charge sales tax?

Sales tax is charged only to residents of California.

What forms of payment do you accept?

We accept all major credit cards including Discover, Visa, Mastercard and American Express.

Do you accept Paypal?

Yes. We accept Paypal. You can select this option during the checkout process.

Do you accept international credit cards?

Yes, International credit cards are accepted.

Can I have my order shipped to an address that's different from my billing address?

Yes. During the checkout process you may enter a separate shipping address and billing address.

How do I contact you if my questions are not in this FAQ?

You can contact us via email at or via phone at 1-800-629-3325 ((909) 568-2800 Outside the US)